Our mission is to deliver beautifully crafted dried bouquets that brighten any space—no matter how far they travel. We understand that imperfections, shipping mishaps, or mismatched expectations can occur, and we’re committed to resolving any concerns with empathy and efficiency. Rather than imposing rigid rules or deadlines, we focus on clear communication, practical solutions, and maintaining the integrity of every arrangement.
1. Inspect on Arrival
When your dried bouquet arrives, please take a moment to inspect the packaging and contents. Each bouquet is carefully wrapped to withstand long-distance transit, but occasional tears, crushing, or moisture exposure may happen. If you notice broken stems, crushed blooms, or torn wrapping, simply photograph the damage and set it aside. These images help us understand exactly what went wrong and allow us to propose the best remedy without delay.
2. Damaged or Missing Pieces
Should any portion of your bouquet arrive damaged or if an expected stem is missing, let us know right away. Send us an email describing the issue along with your order reference and the photos you’ve taken. We’ll assess the situation and offer one of the following, based on what best restores your bouquet’s original beauty:
- Replacements: We can resend identical stems or full bouquets, shipped in reinforced packaging.
- Partial Exchange: If only a few stems are affected, we can ship matching pieces to top up your arrangement.
- Credit Options: For extensive damage, we may provide a store credit to select a new bouquet of your choice.
No lengthy return shipments are required: we’ll work with you to get the replacement items directly to your door.
3. Suitability and Aesthetic Concerns
Dried bouquets carry natural variations in color, size, and shape. If your arrangement appears significantly different from what you envisioned—perhaps the hues seem too muted or the style doesn’t suit your décor—reach out with details of your concern. We’ll review photos of your display and suggest an alternative collection that better matches your taste, whether that means brighter blossoms, a more structured design, or a different botanical mix. Our aim is to ensure you love the look of your bouquet as much as its lasting beauty.
4. Shipping and Delivery Issues
International transit can sometimes lead to delays, misrouting, or customs holds. If tracking information indicates a problem or if your bouquet doesn’t arrive intact, contact us immediately. We partner with reliable carriers around the world and can:
- Investigate Delays: Work with the courier to locate and expedite your shipment.
- Reshipment: If the original package is lost or severely compromised, we’ll dispatch a fresh bouquet via an alternate route.
Your satisfaction takes priority—just let us know the shipping details, and we’ll coordinate the solution.
5. Custom Orders and Special Requests
For bespoke arrangements—such as specific color palettes, rare botanicals, or custom vase pairings—please inspect your order on receipt and confirm that it meets the agreed specifications. If any customization was overlooked or misapplied, share your original instructions and a photo of the received item. We’ll arrange to correct the design or offer a replacement that fully honors your special request.
6. How to Reach Us
Whenever you need assistance, our support team is ready to help. Simply email us with:
- Order Number (for quick reference)
- Description of the Issue (broken stems, color mismatch, shipping damage, etc.)
- Photographic Evidence (where applicable)
A dedicated representative will respond within one business day to discuss next steps and ensure you receive a prompt, personalized resolution.
7. Continuous Improvement
Your feedback does more than resolve individual issues—it informs how we refine our packaging methods, sourcing practices, and bouquet designs. After we’ve addressed your concern, we may invite you to share thoughts on durability, presentation, or style. These insights guide future enhancements, helping us deliver even more beautiful and robust dried bouquets worldwide.
We believe the joy of a dried bouquet should never be marred by delivery or design hiccups. By focusing on human-centered support and flexible remedies, we make sure that, from the moment you order to the day your arrangement blooms on your mantel, you experience the best in service and lasting beauty.